Frequently Asked Questions

Can a prom dress be returned/refunded?
Store policy is all occasion wear including prom dresses are non-refundable. If you are not quite sure when choosing we suggest you reserve the dress with a deposit of £50, until you have decided. Deposits can be transferred to another dress.

Can dresses be ordered?
Although we have a large range of styles and sizes in stock, some styles/sizes are extremely popular and require 12-16 weeks before delivery. If you see a dress you particularly like on this site, feel free to enquire using our contact form, please give your size/sizes and we will let you know if we have the dress in stock and if not approximately how long we expect the delivery to take.

Can dresses be bought/ordered online?
At present we do not have this facility, and we would always recommend trying on a dress before purchasing.

Do you provide an alteration service?
We do not arrange alterations, however we do have a dressmaker we are able to recommend based in Cannock. If you are purchasing a dress which requires a lot of alterations we recommend you advise us at the time of purchase, we would allow a refund/exchange if the alterations cannot be done.

Do you only sell one style to each school?
We keep a register of every dress we sell to each school. It is our intention to only sell one of each style to any prom event. However we will sell the same style in another colour.

When do you have new styles in?
We have new styles arriving throughout the year, although for the most popular range our first deliverly is approx early December.

If you have any questions not covered here, please let us know using our contact form or telephone 01543 466000.